Privacy Policy

Effective date: April 5, 2026

Ganakys Codilla Apps OPC Pvt. Ltd. ("Ganakys", "we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

We collect information that you provide directly to us, such as your name, email address, phone number, company details, and any project information you share when submitting a BOT request, creating a portal account, or contacting support. We also collect limited technical information automatically, including IP address, browser type, device information, and usage metrics, through standard server logs and analytics.

2. How we use your information

We use your information to deliver the services you engage us for, to communicate project updates and invoices, to respond to support requests, to improve our services, to comply with legal obligations, and to protect against fraud or abuse. We do not sell your personal information.

3. Sharing of information

We share information only with trusted service providers who help us operate our business — for example, payment processors (Razorpay), email delivery providers, cloud hosting providers, and accounting software. These providers are contractually required to protect your information and to use it only for the services they provide to us. We may also disclose information when required by law or to protect our rights.

4. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Project data is retained for the duration of your engagement plus seven years after closure.

5. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent. To exercise these rights, email us at privacy@ganakys.com.

6. Security

We apply industry-standard safeguards — encryption in transit and at rest, access controls, audit logging, and regular security reviews — to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

7. International transfers

Your information may be processed in countries other than your country of residence. Where required, we put appropriate safeguards in place to protect your data.

8. Changes to this policy

We may update this policy from time to time. Material changes will be notified through the portal or by email. The latest version is always posted on this page.

9. Contact

For any privacy questions, contact us at privacy@ganakys.com or write to: Ganakys Codilla Apps OPC Pvt. Ltd., India.