Refund Policy

Effective date: April 5, 2026

We believe in fair, transparent commercial terms. This policy explains when and how refunds apply to engagements with Ganakys Codilla Apps OPC Pvt. Ltd.

1. Upfront payments

The upfront payment for a Build-Operate-Transfer engagement (typically 40% of total fees) covers scoping, design, architecture, and the first engineering sprints. Once Build has commenced, the upfront payment is non-refundable. If Build has not commenced within 14 days of the upfront payment and Ganakys is responsible for the delay, the upfront payment will be refunded in full.

2. Milestone payments

Milestone instalments are billed against delivered work. If Ganakys fails to deliver a milestone for reasons within its control, the client may request a pro-rata refund of that specific milestone. Refunds do not apply to milestones already accepted in writing by the client.

3. Operate phase fees

Monthly Operate fees are billed in advance. If the client terminates Operate mid-month, unused fees for the remainder of that month are non-refundable. No refunds are issued for months already completed.

4. Product subscriptions

For SaaS products published by Ganakys, refunds follow the refund rules stated on the product's own pricing page and are governed by the subscription terms accepted at checkout.

5. How to request a refund

Refund requests should be submitted through the client portal ticketing system or by email to billing@ganakys.com. Please include your project or invoice reference and the reason for the request. We respond to refund requests within 7 business days.

6. Processing

Approved refunds are processed via the original payment method within 10–14 business days. Bank or card networks may take additional time to credit the refund to your account.

7. Disputes

If you disagree with a refund decision, you may escalate to hello@ganakys.com for review by our leadership. Unresolved disputes are subject to the dispute resolution mechanism in your Master Services Agreement.